​

Welcome to Exotic Hair Bully Hair Extensions. We are committed to providing quality hair extensions and a smooth shopping experience.

​

Please review the following policies carefully before placing your order. By completing a purchase with Exotic Hair Bully, you acknowledge that you have reviewed and agreed to the policies applicable to your order.

​

Returns & Exchanges

​

ALL SALES ARE FINAL.

​

Due to the personal-use and hygiene-sensitive nature of hair extensions, Exotic Hair Bully does not accept returns or exchanges.

​

Please carefully review your order before completing your purchase. Returns or exchanges will not be accepted due to:

​

• Change of mind

• Incorrect length selection

• Incorrect texture selection

• Incorrect color selection

• Incorrect quantity

• Personal preference

• Hair that has been installed or worn

• Hair that has been washed or conditioned

• Hair that has been cut or otherwise altered

• Hair that has been colored, bleached, dyed, or chemically processed

• Hair that has been exposed to products, oils, makeup, perfume, smoke, or other substances

​

If you are unsure about a product, please contact Exotic Hair Bully for assistance before placing your order.

​

Damaged or Incorrect Orders

​

If you receive an incorrect item or an item that appears to be damaged upon arrival, please contact us promptly.

​

When contacting us, please provide:

• Your name

• Your order number

• A description of the issue

• Clear photographs of the product

• Clear photographs of the packaging

​

Do not install, wear, wash, condition, cut, color, brush, chemically process, or otherwise alter the hair before contacting us.

​

Any available resolution will be determined after the order and circumstances have been reviewed.

​

Shipping Policy

​

Standard Shipping

​

Standard shipping typically takes approximately 5–7 business days.

Shipping timeframes are estimates and are not guaranteed delivery dates. Delivery times may vary depending on the shipping carrier, destination, holidays, weather, carrier volume, and other circumstances outside of Exotic Hair Bully’s control.

​

Express Shipping

​

Express shipping may be available for an additional fee. Customers must select and pay for the applicable express shipping option during checkout.

Express shipping refers to the shipping method and does not necessarily mean same-day processing. Orders may require processing time before being transferred to the shipping carrier.

​

If you need your order by a specific date, we strongly recommend ordering in advance and selecting an available express shipping option.

​

Shipping Delays

​

Exotic Hair Bully is not responsible for shipping delays caused by circumstances outside of our reasonable control, including:

​

• Shipping carrier delays

• Severe weather

• Holidays

• Natural disasters

• Incorrect or incomplete shipping addresses

• High carrier volume

• Transportation disruptions

• Customs delays

• Other circumstances outside of our control

​

Incorrect Shipping Addresses

​

Customers are responsible for providing a complete and accurate shipping address during checkout.

​

If you discover an error after placing your order, please contact Exotic Hair Bully immediately.

​

Once an order has shipped, we may be unable to modify the shipping address. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

​

Lost or Stolen Packages

​

If tracking indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, building management, the delivery location, and the applicable shipping carrier.

​

Exotic Hair Bully is not responsible for packages that are lost or stolen after the shipping carrier confirms delivery to the address provided by the customer.

We strongly recommend providing a secure delivery address when placing your order.

​

Order Cancellation Policy

​

Orders may begin processing shortly after a purchase is completed. For this reason, cancellation requests are not guaranteed.

​

If you make an ordering error or need to request a cancellation, please contact Exotic Hair Bully immediately.

​

Once an order has entered processing or has shipped, cancellation may no longer be possible.

​

Payment Policy

​

Payment must be successfully processed before an order can be fulfilled.

Customers are responsible for ensuring that all billing and shipping information submitted during checkout is complete and accurate.

​

Exotic Hair Bully reserves the right to delay or cancel an order when a transaction requires additional verification or appears to be unauthorized or fraudulent.

​

Privacy Policy

​

Exotic Hair Bully respects the privacy of our customers.

When you place an order, contact us, or otherwise interact with our website, we may collect information such as:

​

• Name

• Email address

• Phone number

• Billing information

• Shipping address

• Order information

• Customer-service communications

​

How We Use Your Information

​

Customer information may be used to:

​

• Process and fulfill orders

• Ship purchases

• Provide order and shipping updates

• Respond to customer questions

• Process eligible order adjustments

• Help prevent fraudulent transactions

• Improve our website and customer experience

• Communicate with customers regarding orders, products, and services

​

Payment transactions may be processed through third-party payment providers. Exotic Hair Bully does not need to directly store complete payment-card information in order to process your purchase.

​

We may use trusted third-party service providers for functions such as payment processing, website hosting, shipping, analytics, marketing, and other services necessary to operate our business.

​

We take reasonable measures to protect customer information. However, no website, electronic transmission, or method of electronic storage can be guaranteed to be completely secure.

​

If you choose to subscribe to promotional communications, you may unsubscribe using the instructions provided within those communications.

​

For questions regarding your personal information or this Privacy Policy, please contact Exotic Hair Bully through the contact information provided on our website.

​

Questions About Our Policies?

​

If you are unsure about a product, shipping option, or any of our policies, please contact Exotic Hair Bully before completing your purchase.

We encourage customers to review all product information and order details carefully before checkout.