​

Have questions before placing your order? We’ve got you covered. Find answers to some of our most frequently asked questions below.

​

How long does shipping take?

​

Standard shipping typically takes approximately 5–7 business days. Shipping times may vary depending on the carrier, destination, holidays, weather, and other circumstances outside of our control.

Express shipping is also available for an additional fee.

​

Do you offer express shipping?

​

Yes. Express shipping is available for an additional fee and must be selected at checkout.

​

Please note that express shipping refers to the shipping method and does not necessarily mean same-day processing. Your order may still require processing time before being provided to the shipping carrier.

​

If you need your hair by a specific date, we recommend ordering as early as possible.

​

Do you accept returns or exchanges?

​

No. Due to the personal-use and hygiene-sensitive nature of hair extensions, all sales are final. Exotic Hair Bully does not accept returns or exchanges.

​

Please carefully review your product, length, texture, color, quantity, and shipping selections before completing your purchase.

​

Can I cancel my order?

​

If you need to cancel an order, please contact us as soon as possible.

Orders may begin processing shortly after purchase, so cancellation requests are not guaranteed. Once an order has entered processing or has shipped, it may no longer be eligible for cancellation.

​

Can I change my shipping address after ordering?

​

If you notice an error in your shipping address, contact us immediately.

​

Once your order has shipped, we may be unable to change the delivery address. Customers are responsible for providing complete and accurate shipping information at checkout.

​

What should I do if I receive the wrong or a damaged item?

​

Please contact Exotic Hair Bully promptly with:

​

• Your name

• Your order number

• A description of the issue

• Clear photographs of the product

• Clear photographs of the packaging

​

Do not install, wash, cut, color, brush, or otherwise alter the hair before contacting us.

​

We will review the order and circumstances before determining the appropriate resolution.

​

What if my tracking says delivered, but I don't have my package?

​

First, check the delivery area and confirm that the shipping address on your order was correct. We also recommend checking with household members, neighbors, building management, or your shipping carrier.

​

If you still cannot locate your package, contact the shipping carrier for assistance.

​

Exotic Hair Bully is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided with the order.

​

Can I color or bleach my hair extensions?

​

Customers who choose to color, bleach, or otherwise chemically process their extensions do so at their own discretion.

​

Because chemical processing can affect the condition and longevity of hair extensions, we recommend consulting a qualified professional before altering your hair.

​

How do I know which hair to order?

​

Please review the product description carefully before purchasing. Consider your desired length, texture, color, and overall look when making your selection.

​

If you’re unsure which option is right for you, contact Exotic Hair Bully before placing your order for assistance.

​

Still Have Questions?

​

We want you to feel confident about your purchase. If you have a question that isn’t answered here, please contact Exotic Hair Bully before placing your order.

​

For complete information regarding shipping, returns and exchanges, cancellations, payments, and privacy, please review our Store Policies.